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FAQ

"Not to be ministered unto, but to minister"

            

You have questions, we have answers!

 

In-Store Shopping Questions

What is the Shipyard?

  • The Shipyard is Berry’s campus retail store located in the Krannert Center next to the Post Office. Our goal as one of the fifteen Berry Student Enterprises is to give students the opportunity to grow in their learning with hands-on work that will help them build skills for their futures. Our student workers handle inventory, customer service, marketing strategies, and more! Our team is dedicated to providing positive experiences and high-quality products and service to all of our customers.

What happened to our textbooks?

  • Since becoming a student enterprise we have pivoted the way we do textbooks. Students now order their textbooks from ecampus and they are shipped to our store. Once we receive the textbooks, an email is sent out and students pick up their textbooks from us!

What is your return policy?

  • We can accept returns up to 30 days after purchase with a receipt or online order confirmation. After thirty days, we can only offer an exchange or store credit for the amount of the original purchase.

What brand products do you carry?

  • We carry a variety of brands! From Nike, North Face, Gildan, Port and Company, Bella + Canvas, District, OGIO, to Port Authority, and more!

    How can I shop?

    • You can shop on our online store - browse our catalogue on our Instagram and Facebook pages - in our brick-and-mortar store on campus - or order online and pick up in-store.

     

    Online Shopping Questions

    What shipping methods do you offer? / Where do you ship to?

    • We offer Fedex Ground/Overnight and USPS Ground Retail. We ship all across the U.S.

    How fast are orders processed?

    • Our orders are processed and fulfilled within 1-3 business days.

    Can I cancel or edit my order?

    • If you need to cancel your order, call us at (706) 238-7652. If your order has already been fulfilled and shipped we can no longer cancel the order. If you need to send it back, please check our refund policy

    My order was refunded, what do I do?

    • If any part of your order was refunded, you should have received an email from theshipyard@berry.edu so check your email! If you did not receive an email, you can contact us at the previous email or call us at (706) 238-7652.

    My tracking shows delivered, but I never got it. What should I do next?

    • Contact us! Our email is theshipyard@berry.edu and our phone number is (706) 238-7652. We can help you try and locate your order.

     

    Other Commonly Asked Questions

    Do we have a rewards program?

    • We do not currently have a rewards program, but we are working on it!

    Can I be notified that something is restocked?

    • Yes! If you would like to be notified, send us an email at theshipyard@berry.edu and we can put your name down on our restock list.

       

      If you have any more questions, please feel free to contact us!