Refunds & Returns
Your satisfaction is our top priority. If you are not pleased with your purchase or buying experience, please let us know. We have a 15-day return policy for items in their original condition -- excluding any personalized items or custom orders -- and we strive to make the return process as easy as possible.
- If you are not completely satisfied with your online purchase, please return the item(s) within 15 days.
- Provide your name, email, phone, and the reason for return in the text boxes below.
- Return the item by using the shipping service of your choice.
- Within 10 days of receipt of your return, our staff will issue the refund or store credit for all eligible items.
- If you have a defective product, please contact our retail manager first for instructions at TheShipyard@berry.edu or (706) 238-7655.
- If you are returning a gift, you must provide the order number or packing slip. You must also include the name, email, and phone of the individual who purchased the gift.
- If you need assistance, please contact TheShipyard@berry.edu or (706) 238-7655
Return and Refund Policy
- Stock items must be returned within 15 days provided the items have not been used or washed. All defective products may be returned regardless of use or washing.
- We do not offer exchanges. If you would like a different product, please return the current item and place a new order for the item of interest on our website.
- If you buy an item that is on sale and wish to return it, the discounted sale price will be the one that is credited back to you.
- For all defective products, please contact our retail manager first for instructions at TheShipyard@berry.edu or (706) 238-7655.
- If returning a gift, you must provide the order number or packing slip. You must also include the name, email, and phone of the individual who purchased the gift.
- Personalized items or custom orders may not be returned unless defective.
- Purchase of all clearance items are final at the time of sale and are not eligible for returns.
- Printed literature is not eligible to return unless damaged.
- Freight will be credited only for defective products.
- For the return policy for all textbooks, please visit berry.ecampus.com.