Refunds & Returns

Your satisfaction is our top priority. If you are not pleased with your purchase, please let us know.

We have a 30-day return policy for items in their original condition -- excluding any personalized items or custom orders -- and we strive to make the return process as easy as possible.

 Return and Refund Policy

• If you are not completely satisfied with your online purchase, please return the item(s) within 30 days.
• Provide your name, email, phone, and the reason for return in the text boxes below.
• If you are returning a gift, you must provide the order number or packing slip. You must also include the name, email, and phone of the individual who purchased the gift.
• If you have a defective product, please contact our retail manager first for instructions at TheShipyard@berry.edu or (706) 238-7655.
• Returns should be sent to The Shipyard at 2277 Martha Berry HWY NW, Rome, GA 30161 using the shipping service of your choice. We do not provide a return shipping label except in instances of defective products. 
• Within 10 days of receipt of your return, our staff will issue the refund or store credit for all eligible items.
  
• If you need assistance, please contact TheShipyard@berry.edu or (706) 238-7655
  
• We do not offer exchanges. If you would like a different product, please return the current item and place a new order for the item of interest on our website.
  
• Printed literature is not eligible to return unless damaged.
  
• For the return policy for all textbooks, please visit berry.ecampus.com.